Shipping policy
Shipping Terms and Conditions
Last Updated: Sep 2025
Welcome to theshykitsucafe.com. We are committed to delivering your orders in a timely and efficient manner. The following Shipping Terms and Conditions apply to all orders placed through our website or other channels. Please read them carefully.
1. Shipping Policy
We aim to process and ship all orders as quickly as possible. Orders are processed within 3-5 business days after payment has been confirmed.
2. Delivery Locations
We offer shipping across India only at this time. However, certain remote locations may require additional delivery time or may not be serviceable. If your location is not serviceable, we will inform you at the earliest.
3. Shipping Charges
There is a flat fee of INR 50 for order less than INR 1500. There is free shipping on orders of amount more than INR 1500.
4. Order Tracking
Once your order is shipped, you will receive an email with the tracking information and a link to track your package. You can also track your order status from your account on our website.
5. Damaged or Missing Packages
If you receive a damaged package or if items are missing from your order, please contact us within 24hrs of delivery. A clear unboxing video (from the moment you open the sealed package) is required as proof to process a claim with the courier.
6. Incorrect Shipping Information
Please ensure that you provide accurate and complete shipping information. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses. If the order is returned due to incorrect address information, additional shipping charges may apply.
7. Delivery Partner
We work with trusted third-party courier services to ensure timely deliveries. Our delivery partners include but are not limited to Blue Dart, Delhivery, India Post, etc.
8. Undeliverable Packages
In rare cases, a package may be deemed undeliverable. This can happen if:
- The address provided is incorrect.
- Delivery attempts have failed multiple times.
- The recipient is not available at the delivery address.
If a package is returned to us as undeliverable, we will contact you to arrange a reshipment. Additional shipping fees may apply.
9. Changes to Shipping Policy
We reserve the right to modify these Shipping Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Please review this page regularly to stay informed about our latest policies.
10. Contact Us
For any questions or concerns regarding your shipment, please contact our customer service team at:
- Email: theshykitsucafe@gmail.com